Returns and Shipping
Occasionally, our shipping calculator will calculate the incorrect charge or show no charge at all. If this is the case, a sales representative will contact you with the correct shipping charge prior to shipping the order. CropKing will not charge the customer until the product has been shipped, unless the product is customized to meet specific needs.
All hazardous materials ship via UPS (example, Potassium Nitrate) and are charged an additional fee of $32. This is automatically calculated into your shipping costs.
CropKing is located in the United States, therefore shipping is easiest and most cost-effective when shipping within the states. We are able to ship overseas in some instances and will work with your chosen freight forwarder to ship items that you wish to purchase. All associated costs will be assumed by the customer. Please contact us at 330-302-4203 or email [email protected] to inquire about your specific situation.
Hawaii and Alaska Shipments: Actual shipping charges will apply along with any special handling charges required.
Damage and Loss Replacement Policy:
The customer is responsible for inspecting all shipments. If a shipment is badly damaged, sometimes it is best to refuse it. If you accept the damaged shipment, make sure to note the damage on the bill of lading. This damage note on the bill of lading is necessary for making any claims with the carrier. Should you receive a damaged item, we will ship a replacement and charge you for it. This charge will be in the form of a net/30 day terms and will be expected to be paid within that time frame. The customer will have to obtain a refund from the trucking company to compensate this charge.
Be sure to examine your shipment and note any discrepancies, damage, or appearance of damage or rough handling on the bill of lading.
No returns will be accepted without prior authorization by CropKing. A restocking charge of 15% will be charged on all returns unless there was a shipping error or the product was defective. No returns on books, CDs, and DVDs.
With over 1,500 different products, it is impossible to keep all prices current in the catalog and online. All prices are subject to change without notice. We will use the price that is current at the time of your order, and will try to advise you at the time of order. However, we urge you to confirm prices when you place your order.
We have a minimum order policy of $25.00. Orders less than $25.00 will result in a $5.00 service fee. To avoid this charge, please plan ahead and order at least $25.00 worth of product.
Limited Warranty, Disclaimer of Other Warranties:
As to products not manufactured by Seller, Seller shall pass through to Buyer any warranties given by the product manufacturer, to the extent permitted by such manufacturer. In the event of any breach of such warranties, Buyer shall notify Seller within thirty (30) days of receipt of the products. The exclusive remedy for breach of such warranties shall be those remedies provided by the original manufacturer. In no event shall Seller be liable for any damage as a result of such breach.
As to products manufactured by Seller, Seller warrants the Products will conform to the description of the Products on the face hereof, and that such products shall be free from defects in material or workmanship for a period of ninety (90) days from the date of shipment. The Seller shall not be liable for any incidental or consequential damages for any breach of warranty, and Buyer’s exclusive remedy shall be limited to repair or replacement of the defective Product, or repayment of the purchase price, as Seller’s sole option. Replacement of defective Products or repayment of the purchase price will be made only upon return of the defective Products to Seller, at Buyer’s cost. Repair of defective Products shall be done at Seller’s location, or at such other place as Seller may direct, with shipping to location at Buyer’s cost.
THERE ARE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SELLER EXPRESSLY DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
In the event that an item is currently out of stock, your sales/service representative will notify you. You then have the choice to request:
- The balance of your order can be shipped immediately, and the backordered items shipped when they become available; or,
- CropKing can hold the order until all the items are available, then ship the entire order together.